Godara Label

Returns & Exchange

Returns & Exchange Policy

We want you to love what you wear. If something isn't right, we're here to make it easy.

Return Policy

  • Returns are accepted within 7 days of delivery
  • Items must be unworn, unwashed, with original tags attached and in original packaging
  • Sale items and customised products are not eligible for return
  • Items showing signs of wear, damage, or missing tags will not be accepted

Exchange Policy

  • Size exchanges are available within 7 days of delivery
  • Exchanges are subject to stock availability
  • If your requested size is unavailable, a store credit or refund will be offered

How to Initiate a Return or Exchange

  1. Email us at support@godaralabel.com with your order number and reason for return/exchange
  2. Our team will respond within 1–2 business days with instructions
  3. Pack the item securely in its original packaging and ship it to the address provided
  4. Once we receive and inspect the item, we'll process your refund or exchange

Refunds

  • Refunds are processed within 5–7 business days after we receive the returned item
  • Refunds are credited to the original payment method
  • COD orders will be refunded via bank transfer — please share your bank details when initiating the return
  • Shipping charges are non-refundable unless the return is due to a defect or our error

Damaged or Defective Items

If you received a damaged or defective item, please email us at support@godaralabel.com within 48 hours of delivery with photos of the issue. We'll resolve it promptly at no cost to you.

Need Help?

Reach out to us at support@godaralabel.com — we typically respond within 1–2 business days.