Godara Label

Frequently Asked Questions

Quick answers for shopping, sizing, delivery and returns.

🛍️ Orders

1. How do I place an order?
Browse our collection, select your size, and click "Add to Cart". Proceed to checkout and complete your payment.

2. Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placing them. Contact us at support@godaralabel.com immediately.

3. How will I know my order is confirmed?
You'll receive a confirmation email with your order details right after purchase.

📦 Shipping & Delivery

4. How long does delivery take?
Most orders are delivered within 3–7 business days across India.

5. Do you ship across India?
Yes, we ship to 24,000+ pincodes pan-India via our courier partners.

6. How do I track my order?
Once shipped, you'll receive a tracking link via email/SMS to monitor your delivery.

7. Is there a shipping charge?
Shipping charges (if any) are shown at checkout based on your location and order value.

📏 Sizing

8. How do I find my size?
Refer to the size guide on each product page with measurements in inches and cm.

9. What if I'm between sizes?
For an oversized fit, stay true to size. For a regular fit, size up.

10. Do your clothes run true to size?
Yes, unless mentioned otherwise on the product page.

💳 Payments

11. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) on eligible orders.

12. Is COD available?
COD is available on eligible pincodes and orders. Availability is shown at checkout.

13. Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways.

🔄 Returns & Exchanges

14. What is your return policy?
Unworn items with original tags and packaging can be returned within 7 days of delivery.

15. How do I initiate a return?
Email us at support@godaralabel.com with your order number and reason for return.

16. When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

17. Can I exchange for a different size?
Yes, size exchanges are available subject to stock availability.

🧾 Other

18. Will I receive a GST invoice?
Yes, a GST invoice is automatically generated with every order.

19. How do I contact customer support?
Email us at support@godaralabel.com or use the Contact page on our website.

20. Do you have a physical store?
Currently we are online only. Stay tuned for updates!